Online Booking Terms
Terms and Conditions of Temporary Holiday Accommodation
Last Updated: July 2019
“Booking” means the reservation of the period for which you have paid to stay at the Property.
“Property” means The Mariner, 48 Stieglitz Street, Falmouth, Tasmania 7215 and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
“Guests” means the persons who stay overnight in the Property during the Booking.
“Visitors” means persons a Guest permits to visit the Property during the Booking.
“Art Stays” means art classes offered for purchase by Guests, as described in greater detail on our website at www.themarinertas.com.au.
2. ACCEPTANCE & RESPONSIBILITY.
a. Payment for the Booking constitutes acceptance of these Terms and Conditions.
b. These Terms and Conditions are subject to change at any time without notice.
3. CANCELLATION POLICY
a. All cancellations incur loss of 50% of the total cost of the Booking.
b. If a cancellation is made within 14 days of arrival then 100% of the total cost of the Booking will be lost.
4. REFUNDABLE SECURITY DEPOSIT
a. A security deposit of AUD $500 is required prior to commencement of Booking. It will be refunded following a post-stay inspection of the Property and provided the Property and contents are left in the same condition as at the start of the Booking. We agree to ensure this occurs within 7 working days of your departure.
b. Any damage, loss or expense deemed by Management to be beyond reasonable wear and tear will be charged against the security deposit.
c. You are responsible for the safekeeping and replacement of accommodation keys. A charge of $50 applies should replacement keys be required.
5. CANCELLATION OR VARIATION
a. All requests to cancel or vary bookings must be made in writing.
b. Should you be eligible for a refund it will be processed via the same payment used to secure the Booking.
a. If the Property becomes unavailable for your occupancy then Management will inform you immediately and any moneys paid will be refunded in full.
a. Check-in time is not before 3.00 pm on the arrival date.
a. Check-out time is not later than 10.00 am on departure date.
b. Late departure is subject to prior arrangement and availability and extra charges may apply.
c. Management reserves the right to deduct from the security deposit an additional nights’ Booking fee where departure has been delayed on the day of departure without prior consent.
a. All windows and doors must be secured whenever you are absent from the Property to maintain security and prevent rain and water damage.
10. ON DEPARTURE ARRANGEMENTS
a. Before departure, all food must be removed from fridges, the contents of all rubbish bins disposed of in the appropriate council wheelie bins provided on-site, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
b. All furniture and furnishings must be left in the position they were in at the commencement of the Booking.
c. The Property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
11. EXCESS CLEANING FEES
a. In addition to recovery of costs for damage and breakages, Management reserves the right to deduct from the security deposit an excess cleaning fee of $100 for the failure of Guests to:
i. wash and put away used crockery, cutlery and kitchenware;
ii. empty contents of dishwashers, fridges or washing machines;
iii. remove rubbish from indoor bins or common areas to the council bins provided; and/or
iv. clean the BBQ after use including cooking surfaces and utensils.
b. A rubbish removal fee of $50 will apply for excess rubbish left by Guests on the Property.
12. INTERNET & TELEPHONE
a. The Property is not equipped with landline telephone facilities, and mobile phone reception limited.
b. Satellite NBN WIFI internet is available, though fees may apply. Supply may be limited due to bandwidth and data restrictions inherent to Satellite NBN services.
13. PARTIES & FUNCTIONS
a. Parties and functions of any kind are strictly prohibited.
a. Children must be supervised at all times.
a. Visitors are only permitted with the prior approval of Management.
b. Only the number of Guests agreed in the Booking may stay at the Property over night. If additional Visitors or Guests are found to have stayed extra charges may apply and or the agreement may be terminated without refund.
a. Smoking is not permitted at the Property either indoors or out.
b. Should any evidence be found of Guests or Visitors smoking at the property, the full Security Deposit will be charged.
a. Pets are not allowed at the Property either indoors or out.
18. LINEN AND TOWELS
a. Linen, pillows, blankets and towels (including beach towels) must be left where supplied in the bedrooms or bathrooms on departure.
a. Parking is permitted on the driveway and designated parking areas of the Property only.
b. The parking of recreational vehicles or trailers, including caravans and boats, is not permitted on the Property unless by prior arrangement with Management.
20. GAS BOTTLES
a. A small gas bottle is provided for use with the gas barbeque, however having the bottle exchanged when empty is the responsibility of Guests.
21. ART STAYS
a. Art Stays are available to book only between May – September. If a Guest makes a booking with the addition of an Art Stay falling outside these months, Management may at its discretion refund the cost of the Art Stay minus the cost of payment processing and booking commission fees incurred by Management.
b. Art Stays must be booked 7 days or more ahead of commencement of stay.
c. Guests only may book an Art Stay, and they are not available to Visitors.
d. Art Stays must be requested at the time of booking, and paid for prior to commencement of stay.
e. Class rates are the same for children and adults.
f. Children must be accompanied by an adult Guest paying at the advertised rate.
g. Minimum stay requirements apply to Bookings that include Art Stays:
i. 2-night minimum stay for single 3-hour session
ii. 3-night minimum stay for two 3-hour sessions
22. YOUR OTHER RESPONSIBILITIES
a. Guests must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
b. You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify Management of any such occurrence as soon as is possible. Management may recover from you repair or replacement cost (at Management's discretion).
c. Disturbance to neighbours, including excessive noise, is prohibited.
23. RISK OF LOSS AND INDEMNIFICATION AND PERSONAL PROPERTY
a. You agree that all personal property, furnishings, personal affects and other items brought into the Property by Guests or their Visitors shall be at your sole risk with regard to any theft, damage, destruction or other loss and Management shall not be responsible for any reason whatsoever.
b. If items are left behind Guests are required to report this to Management within 24 hours of departure and we will do our best to retrieve these items. Guests will be required to cover the cost of any shipping, postage, packaging or handling required in returning items.
a. You agree that in the event of your failure to comply with the conditions and obligations of these Terms and Conditions:
i. You and all Guests shall surrender the property, remove all Guests’ property and belongings and leave the Property in good order and free of damage; and
ii. That no refund of any portion of the booking fee shall be made, and that charges may be made for security and other expenses.
25. PROBLEMS OR COMPLAINTS
a. In the case of any problem or complaint, you must inform Management at the earliest opportunity. You must allow repair/service access to the Property during reasonable hours.
We recommend all Guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at the Property.